Shipping, Returns and Refunds Policy

When will I get my order?

We aim to ship your order as soon as possible and orders are processed Monday -Friday. Order are shipped with Australia Post and usually arrive between 2-8 business days by standard shipping.  We also offer express shipping which is usually 1-3 days depending on if you are in a metro or country area. We cannot guarantee or provide a day of the week or time of day for delivery.

What does shipping cost?

 We regularly offer free shipping on orders over $60 AUD, Australia wide at other times shipping costs $12AUD across Australia. Discounts are automatically be added to the cart once spend threshold has been met. This is not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. Does not apply to subtotal prior to discounts applied.

Can I send my order overseas?

Currently we only supply to Australia, but please keep an eye out as we are expanding into the UK, Hong Kong, Singapore and USA very soon.

What if I need to change my order?

We are always happy to help if we can. We are usually able to change an order before its processed so if there is an issue please call us on 0414 487844 as soon as possible and we will do all we can to help. Unfortunately we can’t cancel orders once they have shipped, however please review returns information below.

Can I track my order?

Once orders are shipped, we issue a tracking number through Australia Post so you can track your order. If you have any issues with delivery the best option is to contact Australia Post as they are usually able to help, if not please let us know and we will do what we can to assist.

Can I return or exchange my order?

We want you to love Seadrift Non-Alcoholic Spirits as much as we do. If you should require a return, refund or exchange you have up to 14 days from the date of purchase, subject to the below:

If you haven’t used the product, we’ll exchange it (if the product you received was incorrect) or refund you in full using the same method of payment as your initial purchase. Returned product must be posted via a tracked shipping service at the customer’s expense.

If you’ve have opened and consumed a portion of the product, no refund or exchange can be given unless the product is faulty.

We cannot exchange or refund gift vouchers or promotional items.

If you’re not happy with your order, please  let us know at carolyn@seadriftdistillery.com and we will do what we can to help.

How do I return an order?

Please contact us at carolyn@seadriftdistillery.com and we will be in touch regarding the next steps of the process. It helps to speed up the process, if you can quote your order number, full name and contact details.

When can I expect my refund or exchange?

Generally, refunds/exchanges take 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account.

Please send a tracking number is obtained from Australia Post when returning your order.

What if my product is damaged?

Please contact us using the returns form below within 7 days of purchase as soon as you can with your order number and details of the incorrect or damaged product. 

You may be required to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again. 

If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement.